Continuous. Accountable. Domain-aware. Managed IT services that understand the manufacturing environment they support.
Nexus · IT Services Division
Sustain is Razetime's managed IT services practice. We provide ongoing operational support for the technology environments that manufacturing and semiconductor companies depend on — with SLAs, dedicated teams, and the domain knowledge to understand why a P1 incident in a fab environment is different from a P1 incident anywhere else.
Proactive SAP system administration, performance monitoring, transport management, patch application, and 24/7 incident response for SAP S/4HANA, BW, and SAP integration platforms.
Ongoing support for Siemens Opcenter, Camstar, and custom MES environments. Incident management, user support, batch job monitoring, and integration interface management.
24/7 monitoring of on-premise and cloud infrastructure. Capacity management, backup verification, security event monitoring, and proactive alert management for manufacturing IT environments.
Tiered service desk support for manufacturing IT users. Incident triage, knowledge base management, and escalation to specialist resolver groups aligned to your technology stack.
We define SLAs that reflect the operational reality of a manufacturing environment — not generic IT service targets. P1 response for production-impacting incidents. Business-hours coverage as standard; 24/7 coverage available for critical environments.
Share your current environment, team size, and coverage requirements. We will design a managed service model that fits.